Lost my patience with Nikon and my D7000
So, continuing from last time, I got my Nikon D7000 back on Thursday, May 12. The next day, I test my camera and instantly an oil spot appears. So much for my camera being “fixed” again. I had Ben do a wet sensor cleaning to remove the spot. And yet today, when I was taking photos of my crazy cats, three new oil spots surfaced. Let’s just say I’m beyond fed up.
I called Nikon Support on Friday, May 13 to complain about the lack of repair and to finally get my question answered: “What is causing the oils to appear on the sensor?” Apparently no one at Nikon can answer this supposedly simple question.
The customer service rep said that if I sent out the camera again, it would be reviewed by a manager for replacement. I told her that I was promised that the last time and it was ignored, with only a sensor and shutter curtain blade cleaning done. Even better, I didn’t receive my UPS shipping labels since that phone call on Friday. Fast forward to today. I call Nikon Support AGAIN, to complain that I didn’t get my labels and that I had no trust in this situation anymore. The customer service rep I got this time seemed helpless and probably regretted getting me on the phone. He promised that a supervisor would get back to me within 24 hours.
Then Ben, sensing my frustration and disgust, called Nikon Support to reiterate everything that has occurred with this camera, the customer service department, and the service technicians in NY. He demanded that I be sent a replacement by Wednesday to remedy the fact that I am without a working camera for my class and trip. So supposedly the service rep is working with a manager to see if that can be done. I am expecting contact by noon about the situation.
The reason I am documenting this is to show how painful it has been to resolve this issue with Nikon. I have been a loyal customer and have not had any problems with their products up until now. And honestly, I am having more of a problem with their customer service and the service technicians than the actual camera. I work in a field where customer service is vital and keeping promises with your customers is most important, without taking them for granted.
All I am asking for at this point is a replacement camera. I will not settle for anything less.